Privacy Policy

What does this Privacy Notice cover?

This Privacy Notice (the “Notice”) sets out how velorapro.lt processes personal data. It applies to any personal information that you provide to us and any personal information that we receive from other sources. This Notice explains how we process your personal information and sets out your rights in relation to such information. This Notice does not constitute a contract and does not create any rights or obligations for either party, except for those arising under applicable data protection laws and regulations.

Who is responsible for your information?

In this Notice, the term “Velora Pro” refers to the website velorapro.lt, including any related websites (also referred to as “we”, “us” or “our”). Velorapro.lt is responsible for your personal information that we collect from or about you and, for the purposes of applicable data protection legislation, acts as the data controller.

If you have any questions or concerns regarding data protection, you can contact us by email at: info@velorapro.lt.

When and How Do We Collect Your Information?

We collect personal information in the following circumstances:

  • When we provide services to our clients.
  • When you order services from us.
  • When you use our website, www.velorapro.lt.
  • When you contact us with a complaint or enquiry.
  • When you contact us through social media.

What Information Do We Collect?

Information You Provide to Us
When you contact us to order our services, we ask you to provide accurate and necessary information required to respond to your enquiry. When you provide us with your personal information, we use it for the purposes specified at the time the information is collected or for purposes that are apparent from the context in which the information was provided, such as when we provide you with a commercial offer.

When providing the services described above to our clients, we may collect personal information such as:

  • Contact details, such as your first name, surname, email address, residential address and telephone number.
  • Communication preferences, such as information about which newsletters you would like to receive.
  • Other relevant information, such as your position or occupation, language, postal code, locality and time zone.

Further information about the types of information we collect in connection with each of our services, as well as the purposes of processing and the applicable legal basis, is provided below.

We do not collect any special categories of personal data. Special categories of personal data include information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you provide us with personal information relating to other individuals, such as your employees or dependants, you must ensure that you have obtained their consent before providing such information to us, where required by applicable law.

Information We Collect Through Our Website and Social Media
We may collect all or some of the information listed below when you order our services, access content or log in to our website. Without limiting the categories of information listed below, such information may include:

  • Contact information, such as your first name, surname, email address, residential address and telephone number.
  • User account information, such as your username, password, password recovery questions and answers.
  • Communication preferences, such as information about which newsletters you would like to receive.
  • Search information, including information about the searches you perform.
  • Contact information of friends or other individuals you invite, used solely for the requested communication purposes.
  • Information posted online, such as information shared in our community discussions.

In certain circumstances, we automatically collect information when you visit our website or interact with us by email. Automated technologies include cookies and other technologies used on computers and other devices. For further information about how we use cookies, please refer to our Cookie Policy.

Social Media
You may contact us through social media or interact with social media features integrated into our website. When you contact us through third-party social media platforms or use social media features integrated into our website, you may provide us with access to certain information from your social media account, such as your name, email address, profile photo, gender, date of birth, messages or pages you have liked.

If you post information when communicating with us through social media or when using social media integrations, the information you post may, depending on your selected privacy settings, become publicly available online. On some social media platforms, you can control which information you share publicly. To learn more about how to manage your privacy settings and how third-party social media platforms process your personal information, please refer to the relevant social media platform’s privacy policy and terms of use.

Mobile Devices
If you access our website using a mobile device, we may collect information about your mobile device’s unique identifier and IP address, as well as information about the device’s operating system, mobile network or telecommunications service provider, and location.

In certain circumstances, we may ask for your consent to use your telephone number, for example, to provide push notifications.

How Do We Use Your Personal Information?

Below is a summary of the purposes for which we process your personal information. Further information about the types of information we collect in connection with each of our services, as well as the purposes of processing and the applicable legal basis, is provided below.

Providing Services to Our Clients
We process personal information provided by our clients in order to provide our professional services. The specific purpose for which we process your personal information depends on the type and scope of the services provided, as well as applicable laws, regulatory requirements and professional standards.

We may also process your personal information where a legal entity engages us as a client and you are an employee, representative or otherwise associated with that client. In such cases, the client is responsible for ensuring that you are informed about the disclosure of your personal information to us or to our service providers and business partners.

Managing Client Enquiries
We process personal information relating to our clients and their representatives for the following purposes:

  • To carry out identity identification and verification procedures before commencing the provision of services.
  • To communicate with clients, provide and administer our services, and ensure payment for the services provided.
  • To handle and respond to client complaints and enquiries.


Communicating with Clients and Prospective Clients and Sending Marketing Communications
We process personal information relating to our clients and their representatives for the following purposes:

  • To communicate with clients regarding ongoing, planned or proposed services.
  • To send clients newsletters, useful information, promotional messages and other marketing communications.
  • To invite clients to events and/or organise and administer such events.


Data Analysis
Our business is innovative, and we develop new high-quality products and services based on our previous relationships and interactions with clients. We use appropriate tools and methods to aggregate and anonymise data, thereby protecting your rights and ensuring that our activities are carried out lawfully.

If we wish to use your personal information for purposes that are incompatible with the purposes for which your personal information was originally collected, we will seek your consent where required by applicable law. In all cases, in accordance with applicable legislation, we seek to ensure a proportionate balance between our legitimate interest in processing your personal information and your rights, freedoms and other interests as a data subject, in order to safeguard your personal information.

Legal Basis
All processing of your personal information is carried out on a lawful basis. In most cases, processing is based on one or more of the following legal grounds:

  • Processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (for example, where we assist an employer in fulfilling an obligation towards you).
  • Processing is necessary for compliance with a legal obligation to which we are subject (for example, where we are required to collect certain information about our clients for accounting or tax purposes, or where we are required to provide information to courts or other competent authorities).
  • Processing is necessary for our legitimate business interests, taking into account your interests and fundamental rights (for example, where we use personal information provided by clients in order to provide our services, but the use of such information is not strictly necessary for the performance of a contract to which you are a party).

In limited circumstances, we rely on your consent as the legal basis for processing, for example, where your consent is required in order to send you marketing communications.

Before collecting and/or processing your personal information or information relating to criminal convictions and offences, we will determine the applicable lawful basis for using such information. In general, such processing will be based on:

  • Your explicit consent.
  • The establishment, exercise or defence of legal claims by us or third parties.

Do We Collect Information from Children?

We do not provide our services directly to children and do not knowingly collect personal information from children.

How Long Do We Retain Personal Information?

The period for which we retain your personal information depends on the purpose for which the information was collected and the categories of personal information concerned. We retain your personal information for no longer than is necessary to fulfil the purposes set out in this Notice, unless a longer retention period is required or permitted by applicable law.

We have implemented appropriate measures to ensure that your personal information is destroyed securely, consistently and in a timely manner once it is no longer required.

In certain circumstances, we may retain your personal information for a longer period in order to maintain accurate records of our relationship with you, to address potential complaints or disputes, or where we reasonably believe that there is a risk of legal proceedings relating to your personal information or our relationship with you.

Do We Disclose Your Personal Information?

Business Partners
We may disclose your personal information to business partners that provide specialised services or in connection with our business cooperation with them. These business partners act as independent data controllers and are responsible for complying with applicable data protection requirements. Please refer to their privacy notices for further information about how they process and protect personal information. Our business partners primarily include providers of various IT and related services.

Service Providers
We may disclose your personal information to our service providers so that they can provide services and process your information on our behalf (for example, when providing services to our clients or when processing information for our own purposes, such as marketing). These service providers are contractually required not to use or disclose your personal information except as necessary to provide services on our behalf or to comply with legal requirements. The activities performed by these service providers may include any of the processing activities described in the section “How Do We Use Your Personal Information?”. Our service providers are required to implement appropriate measures to protect your personal information, and their processing of your information is limited to the purposes for which the information was collected. Service providers may include, for example, IT service providers that maintain our systems, automated marketing service providers, contact centre service providers and similar providers.

Legal Requirements and Business Transfers
We may disclose your personal information where: (i) required to do so by applicable laws, regulations, orders, standards or other lawful legal requirements; (ii) responding to official requests or demands from government authorities; (iii) we believe that disclosure is necessary to prevent financial or other harm; (iv) investigating unlawful activities; or (v) in connection with the transfer of all or part of our business. Disclosure may also be necessary in connection with corporate audits or the investigation of complaints or security risks.

Do We Transfer Your Personal Information to Other Countries?

In certain circumstances, we may transfer your personal information to service providers or business partners operating in other countries. Our affiliated companies, business partners, service providers and other third parties may be established in countries that the European Commission does not recognise as providing an adequate level of data protection.

When transferring personal information, we ensure that:

  • The transfer is based on agreements incorporating the European Commission’s Standard Contractual Clauses, which require each party to process personal information while maintaining an appropriate level of security.
  • Requests from authorities are carefully reviewed and verified before any personal information is disclosed in response to such requests.


If you would like further information about the transfer of your personal information outside the European Economic Area (EEA), you may contact us using the contact details provided in this Notice. You also have the right to request information about the safeguards we implement to protect your personal information, including copies of relevant data transfer agreements, where applicable.

What Security Measures Do We Use When Processing Your Personal Information?

The security of your personal information is very important to us. We have therefore implemented appropriate technical and organisational measures designed to protect your personal information against loss, misuse, alteration, destruction, unauthorised access, use or disclosure. We protect your personal information through appropriate security technologies and procedures, including data encryption and access controls. Access to your personal information is limited to duly authorised individuals who require such access for legitimate business purposes. These individuals are appropriately informed and trained on how to protect the confidentiality and security of personal information. Our service providers and business partners are contractually required to maintain the confidentiality of personal information and not to use such information for purposes other than those authorised or otherwise permitted under applicable agreements and law.

What Rights Do You Have in Relation to Your Personal Information?

We provide our clients with certain choices regarding the personal information we process. When you provide us with your personal information, we give you the option to choose whether you wish to receive marketing communications (such as emails and SMS messages). You may opt out of receiving marketing communications at any time by using the unsubscribe link included in the relevant communication, visiting the relevant page on our website, or contacting us using the contact details provided in this Notice.

You may also exercise the data subject rights listed below. In certain circumstances, the exercise of these rights may be restricted, or we may refuse to comply with your request, for example, where your request conflicts with applicable legal requirements. We may also ask you to provide additional information in order to verify your identity and for other security purposes.

You may exercise these rights by contacting us using the contact details provided in this Notice. Where possible, we will always endeavour to respond to your requests and enquiries as soon as reasonably practicable or inform you if additional information is required.

Right of Access to Personal Data
You have the right to access the personal information about you that we process. You may access some of this information by logging into your user account.

Right to Rectification
You have the right to request that we correct or update your personal information where it is inaccurate or outdated.

Right to Erasure (Right to Be Forgotten)
In certain circumstances, you have the right to request the deletion of your personal information. If we delete your personal information, some or all of the services we provide may no longer be available or capable of being provided.

Right to Restriction of Processing
In certain circumstances, for example, where you dispute the accuracy of your personal information, you may request that we restrict the processing of your personal information.

Right to Data Portability
You have the right to request that we provide you with personal information relating to you in a structured, commonly used and machine-readable format, but only where the processing is based on your consent and carried out by automated means.

Right to Object to Processing
You have the right to object to the processing of your personal information where the processing is based on our legitimate interests. In such cases, we may provide reasons demonstrating why our legitimate interests override your rights and freedoms.

Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where: (i) the decision is necessary for entering into or performing a contract to which you are a party; (ii) the decision is authorised by applicable law; or (iii) the decision is based on your explicit consent.

Contact Us

If you have any requests, complaints or other questions, please contact us by email at: info@velorapro.lt

You also have the right to lodge a complaint with the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) at the following address: A. Juozapavičiaus St. 6, LT-09310 Vilnius, Lithuania Tel.: +370 5 271 2804, +370 5 279 1445 Fax: +370 5 261 9494 Email: ada@ada.lt

Changes to This Notice

This Notice may be amended from time to time. Whenever changes are made, the latest version of the Notice will be published on our website and the date of the latest update will be amended accordingly. We recommend that you review this Notice regularly to ensure that you are familiar with the most up-to-date information regarding our personal information processing practices.

This Notice was last updated on 1 April 2026.