Return Policy – Terms and Conditions

General Provisions

  • These Online Purchase and Sale Terms and Conditions (hereinafter referred to as the “Terms”) establish the mutual rights and obligations of the Seller (UAB Transmodo, Company Code: 300598248) and the Buyer (a natural or legal person) purchasing goods from the online store (hereinafter referred to as the “Online Store”) available at www.velorapro.lt. These Terms also govern the procedures for the delivery and return of goods, the liability of the parties, and other conditions related to the purchase of goods.
  • The Buyer shall mean a natural or legal person who, under the laws of the Republic of Lithuania, has the legal capacity and right to enter into transactions in their own name, as well as duly authorized representatives of such persons. By accepting these Terms, the Buyer confirms that they have the right to purchase Goods from this Online Store.
  • The Buyer must read and familiarize themselves with these Terms before using the services of the Online Store and must confirm their acceptance of the Terms each time an order is placed. The Seller shall not assume any risk or liability, and shall be unconditionally released from any such risk or liability, if the Buyer has failed to familiarize themselves with the Terms despite having been provided with an opportunity to do so.
  • These Terms, together with the order confirmed by the Buyer, constitute a purchase and sale agreement between the Buyer and the Seller and shall be legally binding on both parties. The agreement shall be deemed concluded when the Buyer places an order for goods through the Online Store, confirms the order after having read and accepted these Terms, and receives an email confirmation from the Seller stating that the Buyer’s order has been accepted.
  • Under this purchase and sale agreement, the Seller undertakes to transfer ownership of the goods to the Buyer, while the Buyer undertakes to accept the goods and pay the specified purchase price.
  • The Seller reserves the right to amend, modify, or supplement these Terms at any time in accordance with applicable legal requirements. The version of the Terms applicable to the Buyer’s order shall be the version in effect at the time the order is placed.
  • If the Buyer does not agree with a new version of these Terms, including any additions or amendments, the Buyer shall have the right to reject such changes, provided that they will no longer be entitled to use the services of the Online Store.

Goods

  • The goods offered for sale in the Online Store are new, unless expressly stated otherwise. All prices are indicated in euros (EUR). The delivery fee is calculated during the order process and is indicated as a separate item.
  • The Seller undertakes to sell goods that comply with the requirements established by the laws and regulations of the Republic of Lithuania. The goods are sold in good quality, fit for their intended purpose, complete, properly packaged, and appropriately labelled.
  • The Seller makes every effort to ensure that the specifications, photographs, and other information relating to the goods provided in the Online Store are as accurate as possible. However, the Seller does not guarantee that the colour, appearance, shape, or other characteristics of the goods will meet the Buyer’s individual expectations.
  • The Seller reserves the right to change or update the information provided in the Online Store at any time without prior notice.
  • All Goods offered in the Online Store are available on an EXW (Ex Works) basis, unless expressly stated otherwise.
  • If the ordered Goods are no longer available and cannot be obtained from the Seller’s suppliers, the Buyer shall be informed promptly by email or other appropriate means, and the order for such Goods shall be cancelled.
  • Before using the Goods, the Buyer must carefully read the relevant instructions for use and use the Goods strictly in accordance with the instructions, specified conditions, and all applicable safety requirements.
  • If the Buyer requires Goods with additional accessories, modified specifications, or additional services, each such request shall be discussed and agreed upon with the Seller on an individual basis.

Purchase of Goods

  • After selecting the desired Goods in the Online Store, choosing the preferred payment and delivery method, reading these Terms and confirming acceptance by ticking the relevant checkbox, the Buyer confirms the order.
  • The Buyer may choose to receive the ordered Goods through parcel lockers available in Lithuania or request delivery by courier, where such option is indicated on the checkout page. Goods included in a single order may be delivered to one address only.
  • Upon receiving the Buyer’s order, provided that there are no restrictions or other issues affecting the availability or fulfilment of the Goods specified in the order, the Seller shall confirm the order by sending an email to the email address provided by the Buyer.
  • Once the Buyer has received the order confirmation at the email address provided, the order may no longer be cancelled, unless the Parties have expressly agreed otherwise and such agreement permits the order to be cancelled or amended.
  • The Goods shall be handed over or dispatched only after full payment of the order has been received. If payment is not received within 3 business days, the order shall be cancelled.
  • Once the order has been prepared, the Seller shall notify the Buyer that the Goods are ready for collection at the company’s office or, depending on the delivery method selected when placing the order, the fully paid Goods shall be dispatched to the Buyer.
  • All other applicable charges and costs, including, but not limited to, customs duties and/or other taxes or charges associated with the Goods, shall be borne and paid by the Buyer.
  • By entering into the Agreement, the Buyer agrees that an order confirmation and/or a pro forma invoice containing the purchase details may be sent to the email address provided during the purchase process. The final invoice shall be issued with the date on which the Goods are handed over to the courier or collected by the Buyer, depending on the selected delivery method, and shall be provided or sent together with the Goods.

Payment, Delivery and Collection of Goods

  • The Buyer may pay for the Goods using online banking services (Paysera).
  • When making payments through banks, the Buyer uses the services of third-party providers. The Seller shall not be liable for any acts or omissions of such third parties or for any consequences that may arise therefrom.
  • Payment shall be deemed completed when the full amount payable has been received and credited to the Seller’s bank account. The Buyer is requested to notify the Seller of the completed payment by email at info@velorapro.lt.
  • The order shall only be processed once payment for the Goods and their delivery (transportation) has been received. The delivery period shall be calculated from that point.
  • If the Buyer chooses to pay using online banking services, the Buyer must confirm the payment transfer within 24 (twenty-four) hours of clicking the “Pay” button. If the payment transfer is not confirmed within this period, the Seller shall have the right to consider that the Buyer has declined to enter into the Agreement and to cancel the order.
  • The Buyer undertakes to collect or accept the Goods personally. If the Buyer is unable to do so, they must designate another person to collect the Goods on their behalf. In such case, the name, surname, and telephone number of the person collecting the Goods must be provided in the “Payer’s Comment” field.
  • If the Buyer selects courier delivery when placing the order, the Buyer undertakes to provide an accurate delivery address. Orders are delivered throughout the territory of Lithuania, except for the Curonian Spit. The exact delivery cost depends on the weight and value of the Goods ordered. The Goods shall be delivered by the Seller or by a courier authorized by the Seller.
  • If courier delivery is selected, the Goods shall be delivered to the address specified by the Buyer within the delivery period indicated in the “Delivery and Collection of Goods” section. These delivery periods are approximate and shall not apply in cases where the required Goods are not available in the Seller’s warehouse and the Buyer has been informed of the shortage of the ordered Goods. The Buyer also acknowledges that, in exceptional circumstances, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to contact the Buyer without undue delay and agree on the conditions for delivery of the Goods.
  • Delivery shall be deemed completed when the Goods are delivered to the Buyer via a parcel locker or delivered to the address specified by the Buyer, regardless of whether the Goods are actually received by the Buyer personally or by another person designated by the Buyer. Ownership of the Goods shall pass to the Buyer at the moment the Goods are handed over to the Buyer.
  • If the Goods are not delivered on the scheduled delivery date, the Buyer must notify the Seller.
  • If the Buyer, without reasonable grounds, refuses to accept all or part of the ordered Goods at the time of delivery, the Buyer shall be required to reimburse the Seller for the actual costs incurred in connection with the Agreement and/or the delivery of the Goods.
  • Upon receiving the Goods, the Buyer or their representative must inspect the condition of the packaging. If the packaging is damaged in a manner that may affect the quality of the Goods, the Buyer shall have the right to refuse acceptance of the Goods and/or request that the Seller replace the Goods with conforming, undamaged Goods.
  • When the Goods are delivered by courier, the Buyer must inspect the condition of the shipment upon delivery. If any damage to the shipment packaging is identified, the representative of the courier service provider, together with the Buyer or their representative, shall complete a special shipment inspection report specifying the identified damage.
  • If the Buyer or their representative accepts the shipment and signs the data collection device or paper delivery confirmation provided by the courier service provider without making any remarks or reservations, the Goods shall be deemed to have been delivered in undamaged packaging, and any additional services specified in the data collection device or paper delivery confirmation shall be deemed to have been properly performed.
  • If the Seller is unable to deliver the Goods ordered by the Buyer, the Seller shall offer the Buyer an equivalent or comparable product or a later delivery date. If the Buyer does not wish to receive an equivalent or comparable product, the Seller shall refund the amount paid by the Buyer within 5 (five) business days.

Product Quality, Returns and Warranties

  • The Seller guarantees to the Buyer that the Goods sold comply with the terms of the Agreement and, at the time the Agreement is concluded, are free from any hidden defects known to the Seller that would prevent the Goods from being used for their intended purpose or for the specific purpose for which the Buyer intended to use them.
  • The Seller shall not be liable for defects resulting from the Buyer’s failure to comply with the rules for the use or storage of the Goods, or from the fault of third parties or force majeure circumstances.
  • The Buyer must inspect the packaging, quantity, quality, assortment and completeness of the Goods within 14 (fourteen) days from the date of delivery. If the Buyer does not submit any claims to the Seller within this period, the Goods shall be deemed to have been delivered in appropriate packaging and their quantity, quality, assortment and completeness shall be deemed to comply with the terms of the Agreement. If any discrepancies or defects are identified within the specified period, the Buyer must notify the Seller thereof without undue delay.
  • A natural person purchasing Goods for purposes unrelated to their business, trade, craft or profession (i.e. for personal consumer purposes) shall have the right to exchange or return Goods of satisfactory quality within 14 days from the date on which the Goods were delivered, without providing a reason. Such consumer Buyer shall have the right to withdraw from the purchase and sale agreement within this period by properly completing in writing the standard withdrawal form approved by the Government of the Republic of Lithuania or an institution authorized by it:

Standard Withdrawal Form

  • The completed form must be sent to the Seller’s registered office address specified in these Terms or as a scanned copy by email to info@velorapro.lt. The Buyer must specify in the form the Goods they wish to return and the relevant order number.
  • The Goods must be returned to the Seller without undue delay and, in any event, no later than 14 days from the date on which the Buyer submitted the notice of withdrawal from the Agreement to the Seller. Upon withdrawing from a distance contract, the consumer Buyer shall bear the direct costs of returning the Goods to the Seller, including postal, courier or similar costs.
  • Any payments made under the terminated Agreement shall be refunded to the Buyer within 14 days after the Seller has received and inspected the returned Goods. The refund shall be made using the same payment method used by the Buyer, unless the parties have agreed otherwise.
  • The Buyer shall have the right, within 14 days from the date of delivery of the Goods, to exchange the purchased Goods for equivalent Goods of a different size, shape, colour, model or configuration. If an exchange results in a difference in price, the Buyer and the Seller shall settle the difference based on the recalculated prices. The time and place of the exchange shall be agreed with the Seller.
  • If the Seller does not have suitable Goods available for exchange, the Buyer shall have the right, after notifying the Seller in writing, to return the Goods to the Seller and receive a refund of the price paid for them. A Buyer’s request to exchange Goods shall be accepted provided that the Goods have not been used or damaged, their consumer properties have been preserved, their commercial appearance has not been altered, and the Buyer has proof confirming that the Goods were purchased from the Seller.
  • The Goods must be returned to the Seller without undue delay and no later than 14 days from the date of the notice of withdrawal. The Buyer shall bear the direct costs of returning the Goods to the Seller, including postal, courier or similar costs. Payments made under the terminated Agreement shall be refunded to the Buyer within 14 days after the Seller has received and inspected the returned Goods. The refund shall be made using the same payment method used by the Buyer, unless otherwise agreed.
  • The Buyer shall have the right to submit claims regarding defects in the Goods sold if such defects are identified within the manufacturer’s specified warranty period. Where no quality warranty period has been specified for the Goods, or where the specified warranty period is shorter than two years (statutory guarantee), and defects are identified after the expiry of such period but within two years from the date of delivery of the Goods, the Seller shall be liable for such defects provided that the Buyer proves that the defect existed before the Goods were delivered or resulted from circumstances arising before delivery for which the Seller is responsible.
  • If the Buyer has been sold Goods of inadequate quality, the Buyer shall, at their discretion, have the right to require:
    • the Seller to remedy the defects in the Goods free of charge within a reasonable period or reimburse the Buyer’s costs of remedying such defects, where the defects can be remedied;
    • the Goods described in the Agreement by type to be replaced with Goods of appropriate quality, except where the defects are minor or were caused by the Buyer’s fault;
    • an appropriate reduction in the purchase price;
    • withdrawal from the Agreement and a refund of the purchase price paid where the sale of defective Goods constitutes a material breach of the Agreement. The Buyer shall not have the right to terminate the Agreement where the defect is minor. If the Buyer terminates the Agreement due to defective Goods, the Seller must refund the purchase price without undue delay and no later than 14 (fourteen) days from the date on which the Goods are returned. If only part of the Goods is returned, delivery costs shall not be refunded.
  • All Goods are subject to the warranty periods established by the manufacturer. The applicable warranty period shall be specified in the warranty card issued to the Buyer or in another equivalent document.
  • If the Goods become defective during the warranty period, the repair shall be carried out free of charge. To arrange warranty repairs, the Buyer may contact the Seller by telephone at +370 609 11265 on business days from 9:00 a.m. to 5:00 p.m. When submitting the Goods for repair, the Buyer must provide a valid warranty card and proof of purchase, such as an invoice or payment confirmation.
  • When returning Goods, the following conditions must be met:
    • The returned Goods must be in their original, undamaged packaging and include the original labels, protective bags and all accessories with which the Goods were originally sold.
    • The Goods must not have been damaged or used by the Buyer, except where defective Goods are being returned.
    • The Goods must retain their original commercial appearance, including intact labels, protective films and similar elements, except where defective Goods are being returned. Changes to the appearance of the packaging that were necessary to inspect the received Goods shall not be considered material changes to the appearance of the Goods.
    • The returned Goods must have the same configuration and completeness as when received by the Buyer. Any gifts received together with the Goods must also be returned.
  • Upon receiving the Goods and assessing their condition, the Seller shall determine their value. The Buyer shall be liable for any reduction in the value of the Goods resulting from actions that were not necessary to establish the nature, characteristics and functionality of the Goods. Accordingly, the Seller shall have the right to unilaterally reduce the amount refunded to the Buyer in proportion to the reduction in the value of the Goods.
  • The Seller shall have the right to refuse to accept Goods returned by the Buyer if the Buyer has failed to comply with the applicable return conditions. In such case, the Buyer shall be liable for all losses incurred by the Seller as a result thereof, and no refund shall be made to the Buyer.
  • Goods may be exchanged or returned at the company’s office or at another location agreed with the Buyer and using the method agreed between the parties.
  • Consumer disputes between the Seller and the Buyer shall first be resolved amicably by contacting the Seller using the contact details and communication methods specified in the relevant section of these Terms.
  • If an amicable settlement cannot be reached, the Buyer may submit requests or complaints regarding Goods purchased from the Seller’s Online Store through the European Online Dispute Resolution platform:

European Online Dispute Resolution Platform or to the State Consumer Rights Protection Authority of the Republic of Lithuania: State Consumer Rights Protection Authority

Privacy Policy

  • In order to use the Online Store, the Buyer must provide the information necessary for the proper processing and fulfilment of an order. A legal entity must provide the company (legal entity) name, registration number and/or VAT identification number, telephone number, email address, delivery address and, where applicable, the first and last name of the recipient. A natural person acting as the Buyer must provide their personal details, including their first and last name, telephone number, email address and delivery address. The Buyer may provide this information each time an order is placed or provide it once by registering an account in the Online Store.
  • The protection of the personal data of a natural person acting as the Buyer is governed by the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legislation.
  • By accepting these Terms when placing an order, the Buyer agrees that the personal data provided by them may be processed by the Seller for the purposes of analysing the Seller’s activities and conducting direct marketing. The Buyer also agrees that informational communications necessary for the fulfilment of the order may be sent to the email address and/or telephone number provided by the Buyer.
  • The Buyer’s personal data shall be used for the purposes of identifying the Buyer in connection with the sale and delivery of Goods, issuing accounting documents, processing refunds of overpayments and/or payments for Goods returned by the Buyer, managing outstanding payments, and fulfilling other obligations arising from the purchase and sale agreement.
  • The personal data provided by the Buyer shall be used exclusively by the Seller and its partners with whom the Seller cooperates for the purposes of administering the Online Store and delivering the Goods. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the aforementioned partners or where such disclosure is required by the laws and regulations of the Republic of Lithuania.
  • Data provided when purchasing Goods or registering and necessary for the performance of contractual obligations shall be retained for the entire applicable warranty period of the purchased Goods. Data required for the management of outstanding payments shall be retained until the relevant debt has been recovered, but for no longer than 10 (ten) years. Data processed for direct marketing purposes shall be retained for 2 (two) years following the Buyer’s last login to the Online Store system. Once personal data is no longer necessary for the purposes for which it was processed, or the statutory retention period for the relevant documents has expired, such data shall be securely destroyed.
  • The Buyer undertakes to keep their Online Store login credentials secure and not to disclose them to any other person. If the Buyer loses their login credentials, they must immediately notify the Seller using the contact details provided in the “Contact” section. The Seller shall not be liable for any actions performed by third parties using the Buyer’s login credentials prior to the Seller being notified of the situation and shall presume that such actions were performed by the Buyer.
  • The Buyer shall have the right to change the information provided in the registration form at any time without restriction. The Buyer’s registration data may be deleted by the Seller upon receipt of a written request from the Buyer. If the Buyer’s personal data changes, the Buyer must update the relevant information. The Buyer shall be solely responsible for any consequences arising from the provision of inaccurate or incorrect data.

Final Provisions

  • If the Seller’s Online Store contains links to the websites of other companies, institutions, organizations or individuals, the Seller shall not be responsible for their activities, the information provided on such websites, or the content, maintenance or operation of such websites, and does not supervise or control them.
  • The Seller shall not be liable for any loss of profit, business losses, business interruption, or losses resulting from a lost business opportunity incurred by the Buyer.
  • The Seller shall not be liable for any failure to perform or delay in performing the Agreement or any obligations arising under the Agreement if such failure or delay results from acts or events beyond the Seller’s reasonable control. In the event of circumstances beyond the Seller’s control that affect the proper performance of the Seller’s obligations under the Agreement, the Seller shall promptly notify the Buyer. The performance of the Seller’s contractual obligations shall be suspended for the duration of such circumstances, and the applicable performance deadlines shall be extended for the period during which such circumstances continue.
  • If circumstances beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller shall agree with the Buyer on a new delivery date after such circumstances have ceased.
  • The Seller shall send all notices and otherwise communicate with the Buyer using the email address or telephone number provided by the Buyer in the registration form.
  • The Buyer shall send all notices and otherwise communicate with the Seller using the contact details provided in the relevant section of the Online Store.
  • These Terms have been prepared in accordance with the laws and regulations of the Republic of Lithuania, and the laws of the Republic of Lithuania shall apply to all matters arising from or in connection with these Terms.
  • In the event of damage or loss, the party at fault shall compensate the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
  • In the event of circumstances beyond the Seller’s control, including force majeure events and other significant circumstances, the Seller may temporarily suspend or permanently cease the operation of the Online Store without prior notice to the Buyer.